TikTok Shop Account Manager

Location: Beverly Hills, CA. Full-time, on-site five days a week, because the work runs alongside our live studios.

About Platinum Commerce

Platinum Commerce is a Certified TikTok Shop Partner and one of the fastest growing social commerce agencies in the US. We are the growth partner behind premium brands like Vitamix, Samsung, AOSU and KeaBabies, running their TikTok Shops end to end: shop operations, creator affiliate programs, live selling, content, paid ads and fulfillment. In 2026, TikTok Shop named us an Annual Ecosystem Partner of the Year.

Live selling is at the center of what we do. From our headquarters a block from Rodeo Drive, we run 12+ live studios with 100+ hosts, stream more than 3,500 hours of live selling a month, and ship 99%+ of orders the same day.

We're looking for exceptionally talented people to join us at an exciting time in our growth. TikTok Shop changes every month, and the people who thrive here move fast, own their results, and are always looking for a better way to build, test and scale. We set a high bar for ourselves and for the brands we grow.

Role Overview

The TikTok Shop Account Manager runs day-to-day TikTok Shop operations for a set of our brands, working closely with a Senior Account Manager. You keep each shop running cleanly, spot what is helping or hurting sales, and keep clients informed.

Key Responsibilities

• Manage shop operations: Handle product listings, pricing updates and assortment launches in Seller Center.
• Run promotions and campaigns: Set up promotions and register brands for platform campaigns, on time and correctly.
• Monitor shop health: Watch account health, policy compliance and listing issues, and flag risks early.
• Track inventory: Flag low stock and coordinate with our warehouse team so live shows and campaigns never run dry.
• Analyze performance: Track GMV, traffic, conversion and ad results, and surface what to fix or double down on.
• Own reporting: Keep trackers current and prepare weekly client reports.
• Keep clients updated: Run regular check-ins and answer client questions quickly.
• Coordinate across teams: Line up live, affiliate, content and ads plans on each brand's calendar.

Qualifications

• Experience: 1+ years in ecommerce, marketplace or agency account work.
• Platform skills: Hands-on TikTok Shop Seller Center experience, or Amazon, Walmart or another marketplace with a clear interest in TikTok Shop.
• Organization: Able to manage several brands, campaigns and deadlines at once with strong attention to detail.
• Data comfort: Comfortable with spreadsheets and dashboards, and able to explain what the numbers mean.
• Communication: Clear, friendly and responsive with clients and internal teams.
• Growth mindset: Eager to learn every part of TikTok Shop and grow into a senior role.

Nice to have

• GMV Max, TikTok Shop promotions tools or FastMoss
• Live selling or affiliate program exposure
• Agency experience

What We Offer

• Competitive pay: $70,000 to $90,000 base salary, depending on experience, plus bonus.
• Full benefits: Health, dental and vision insurance.
• Retirement: 401(k) with company match.
• Career growth: A fast-growing agency adding brands, with room to grow into senior roles as we do.
• Live studios: Work on-site in Beverly Hills, a block from Rodeo Drive, next to our 12+ live studios.

Ready to grow some of the best brands on TikTok Shop? Apply today.

Platinum Commerce is an equal opportunity employer.